You deserve print that's right the first time. When something isn't, we want to hear about it, and we'll make it right.
Maybe a colour came out wrong, a delivery ran late, or something just didn't feel like us. Tell us. A real person reads every message, and Danielle personally handles every complaint.
How to tell us
Pick whatever's easiest for you:
- Email hello@takoprint.com.au
- Call (08) 6107 6756
- Drop in to the shop at G01 Aurelia, 96 Mill Point Road, South Perth
If you can, include your order reference (it starts with TP), what went wrong, and a photo if it's something we printed. Don't have all of that? No problem. We'll find it.
What happens next
You'll hear back from a person within one business day. No auto-replies, no ticket numbers.
We look into what happened, tell you honestly what we found, and agree the fix with you. Most things are sorted within five business days. If yours needs longer, we'll tell you why and when.
If we got it wrong, we'll put it right, whether that's a reprint, a credit or a refund.
What we do with it
Every complaint is recorded, and we look for the cause, not just the fix. If one of our processes let you down, we change the process so it doesn't happen again.
Your details are only used to sort out your complaint.
If you're still not happy
We'd love the chance to fix it first. If we can't reach an outcome you're happy with, you can contact Consumer Protection WA on 1300 30 40 54. Nothing on this page limits your rights under the Australian Consumer Law.
Compliments count too
If something went brilliantly, tell us that as well. It makes our day, and Jelly's. You can reach us any time through our contact page.